At Northside we are committed to strong and robust governance and operation of our Aged Care services and support. Northside’s Community Service team is committed to maintaining the highest standards of integrity and leadership across all areas of service delivery, management and governance within the organisation. This helps to ensure Northside Community Service (Northside) remains effective, open and accountable to its communities of interest.
We have a range of policies and procedures that guide our team in service delivery and the day-to-day operations of our services which have been developed in accordance with the National Aged Care Quality Standards
You can request a pdf or hard copy of any of the below listed policies by making a request via our online feedback from found at the bottom of our contact page.
Standard 1. Dignity & Choice Policies
- Dignity & Choice Statement
- Access and Equity
- Charter of Aged Care Rights
- Client rights & Responsibilities
- Client Decision Making & Informed Consent
- Clients with Diverse Backgrounds
- Privacy & Confidentiality
Standard 2. Ongoing Assessment & Planning
- Assessment and Planning
- Home Visit – Client Does Not Respond
- Emergency & Safety Planning
- Withdrawal of Services
Standard 3. Personal & Clinical Care
- Infection Control
- Personal Care Services
- Clinical Care Services
- Allied Health Referrals and Services.
Standard 4. Services and Support for Daily Living
- Meal Preparation & Food Handling
- Assisted and Unassisted Shopping
- Services for Daily Living
Organisation’s Service Environment.
- Services in the Home
- Services in the Community
- Incident, Accident & Hazard Reporting
- Extreme Weather
Standard 6. Feedback and Complaints
- Advocacy
- Feedback & Complaints
- Feedback Form
Standard 7 Human Resources
- Workforce Planning
- Staff Training & Education
- Staff Supervision & Support
- Conflict of Interest
- Employment Screening (Recruitment)
- Employment Screening (WWVP & Police checking)
- Professional Ethics & Boundaries
Standard 8. Organisational Governance
- Aged Care Governance
- Legislative &Regulatory Compliance
- Risk Management
- Whistleblower Policy
- Management of Serious Incident
- Management Structure & Reporting
- Corporate Governance
- Elder Abuse & Neglect