Do you, or someone you care for need help with social outings, transport to appointments or one on one individual support? We can help – these are some of the services that Northside provides.

Our outreach and social inclusion services are offered to improve independence and quality of life. We work collaboratively with other service providers to ensure individuals receive the access, support and encouragement to achieve outcomes.

These services are provided under the Home and Community Care (HaCC) program and are delivered by a multidisciplinary team of qualified, experienced and empathetic staff members. Case managers and service coordinators work together to ensure individuals receive a consistent and exceptional standard of service.

Social Inclusion

Our social inclusion team support people who are frail, aged, younger people living with a disability and their carers. Our team offers specific programs in consultation with the individual, selected to suit their needs and to maintain connections in the community.

Social Support Services

• transport assistance to appointments

• one on one individual support

• social outings with a volunteer

• assistance to visit shops and complete errands

• one on one social visits to the home for companionship

Social Groups

Northside also facilitates social groups which occur three times a week.

  • Tuesdays 12.30pm – 3.30pm
  • Wednesdays 12.30pm – 3.30pm
  • Fridays 10.00am – 1.00pm

February 2016 – Social Groups Calendar


Group events provide individuals with the opportunity to:

• participate in group outings around the ACT region

• attend education and training sessions to meet common interests

• enjoy gentle exercise

• attend BBQs

Participating in social groups is a great way for individuals to share and gain knowledge and skills, build friendships and experience their community more fully.

Safe and convenient transport is provided to participants to and from all activities. Afternoon or morning tea is provided at each session.

Case Management

Part of our Outreach and Social Inclusion Program aims to support community members and their carers to remain independent in their homes, and prevent them from entering residential care or other institutions prematurely. This program comprises of three separate case management projects:

Assistance with Care and Housing for the Aged (ACHA)

Support to secure appropriate accommodation for people over 65 years and ongoing case management for individuals.

Home and Community Care (HaCC) Case Management

Coordinating services to ensure people who are frail aged, younger people living with a disability, or their carer can live independently in their own homes and increase their participation in their community.

Culturally and Linguistically Diverse (HaCC) services

Supporting individuals from Canberra’s diverse multicultural communities by coordinating services and easing issues with access to services for people who are frail aged, younger people living with a disability or carers.

Case management is a collaborative, holistic process of assessment, planning, facilitation and advocacy designed to meet an individual’s needs.

A case manager is an advocate for finding and organising appropriate support through the referral of clients to suitable services in their community.

The case manager works with each client to create a case management plan that guides  the client and their family through the process.

Assistance available includes:

• liaising with government agencies

• coordinating services to provide care and support in the client’s home

• organising Aged Care Packages in the home

• navigating the health care system

• advocacy by either having a case manager present at appointments and meetings, or by having the case manager provide letters of support for individual clients dealing with multiple service providers.

To find out more about our outreach and social inclusion services, please call the Client Intake and Assessment Officer on 02 6162 2901.  If you would like to submit a referral for services, either for yourself or someone you know, you can complete the referral form and submit it to the  Intake and Assessment team.